HelpShift

Helpshift is a customer support platform that helps companies resolve customer issues faster and more efficiently. What makes Helpshift unique is its combination of artificial intelligence and human support, allowing customers to get instant answers while agents focus on more complex problems. This approach improves customer satisfaction while reducing the cost and workload of support teams.

Investment Details

Portfolia Fund

Funding Round

Series C

Milestones

Funded in 2019

About the Founder

Abinash Tripathy

Helpshift was co-founded in 2011 by Abinash Tripathy and Baishampayan Ghose, with Tripathy serving as the company’s initial CEO. Ghose co-founded the company as CTO, helping build a mobile-first, in-app customer support platform for global brands.

Real Investors. Real Outcomes.

“I have learned so much about leadership, financial well-being, and the power of connection from the amazing community of women at Portfolia.”

Peggy Northrop

CEO of Watermark and Former Editor-in-Chief of More Magazine, Connecticut

“I love the concept of being able to invest and collaborate with others, mitigating my own risk by investing in a portfolio. It lets me see more deals in the pipeline.”

Chantell Preston

Healthcare Executive, Houston, TX

“I joined because I was excited that the model was more like a mutual fund and offered exposure to so many companies and opportunities to further learning.”

Namrita Kapur

Fellow, Yale School of Management, Boston, MA